Sales Culture and Customer Service: Perfect Together!

Building a sales culture and creating a culture of exceptional customer service are closely linked but they are not the same. In fact, great customer service is a vital subset of a great sales culture—two processes that fuel one another. You cannot truly have one without the other. A sales culture means that everyone’s in

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Is The “Thank You” Extinct?

Has the art of the “thank you” become extinct?  Has it become a casualty in our insanely over-connected, rushed and reactive world we live in?  I fear so, and I hope that we can save the “thank you” from extinction!  As a keynote speaker I am often asked to do a presentation “pro-bono” and when

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Three Words to Avoid!

There are three words that are absolutely deadly to sales, our careers and our very psyche. These three words when uttered send a very negative message  to everyone around us.  These words  – just nine letters and one apostrophe can have an incredibly detrimental effect on our ability to create new relationships, establish credibility and

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Bring on the Skepticism!

It is natural and reasonable for smart business people to be benevolent skeptics. To doubt nicely and in good faith. Doubt is not an insult or an accusation. Doubt is due diligence. Doubt is healthy and responsible and we should respect it because when we are the client, we doubt in good faith too! What

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My Top Seven Career and Sale Killing Cliches!

I hate sales clichés! I have always really had an aversion to them – and for good reason. They lack any real value and in the end say nothing. They are just words that have been so overused that no one listens. They get lost, and I believe that they can inhibit sales and our own

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Keynote Speaker Todd Cohen Earns “Certified Speaking Professional” (CSP) Designation

Sales Culture Expert Todd Cohen Earns “Certified Speaking Professional” (CSP) Designation from National Speakers Association  Author of “Everyone’s In Sales: Stop Apologizing” Is One of a Small Number of Speakers to Earn this Award  PHILADELPHIA, June 30, 2015 – Sales keynote speaker Todd Cohen has earned the highly coveted Certified Speaking Professional (CSP) award from

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The Art of the Perfect Target List

Every year about this time, I start hearing the same refrain from people: “Where can I go?” or “I have called on everyone I know,” or ” I am not sure where to network” and one of my favorites ” or “Everyone who needs to know me.. does”. These statements are reflective of a state

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Reinvention is Key to All Success. Get Started!

Feeling stale?  Like its groundhog day and everything is the same?  If you are feeling like this, then its probably true and you better make some changes and fast. It’s a hard and  judgemental world and people have less time time and tolerance.  This means that we need to stay fresh and reinvent what we

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SHUT UP and Start Selling.

I am really about to rant here!  I think I may have actually discovered the new secret to sales.  OK, maybe not.  BUT, there is a behavior that I have been noticing for awhile now and it’s killing  personal and professional sales campaigns almost immediately.  I mean way past calling 911 and hoping for resuscitation.

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