Intuitive Curiosity? – A Sales Professional Skill!

Lately, I’ve been thinking about what makes certain sales professionals better than others. More specifically, what gives some sales professionals that “edge”? Do elements just exist naturally within the DNA of great sales professionals that you can’t teach? There are many factors that set certain sales professionals apart from the rest, and today I’m declaring that one such essential element is a sense of “intuitive curiosity” (IC). Do you have IC? How do you know? In this month’s feature, I share the seven basic traits of IC.

Why IC Is Especially Important for Today’s Sales Professionals

Companies today are offering more solutions to become more differentiated. In other words, sales organizations must be able to do more sales discovery across product lines, as well as across their entire enterprises. Companies won’t be successful if they think that selling is a linear process or that one sales force can’t sell multiple products and services.

A hallmark of great sales professionals is that they’re confident and capable of managing multiple conversations about various product lines with multiple constituencies. Being able to do this greatly enhances your sales culture and your virtual team. And having the professional sales skill of IC is an essential part of being able to successfully sell multiple products and services to a broad spectrum of clients.

Do You Have IC?

To determine whether you possess the sales professional skill of IC, think about your relationships with prospects and clients. Do you usually have the urge or gut instinct to ask questions and seek more knowledge about their companies’ issues and problems? Are you curious about their businesses, and do you ask more questions because of that curiosity?

The following are what I consider to be the seven basic traits of sales professionals who have IC:

  1. You don’t start and end a sales campaign without uncovering some new area of need somewhere else in the organization.
  2. You ask questions that uncover needs because you are genuinely curious, not because it’s in the training manual.
  3. Your IC is natural and not formulaic.
  4. You feel something is vaguely missing when you leave your client – as if something is left unsaid or uncovered.
  5. You just want to know more, and you just know that there is more!
  6. When you have IC, you will notice a different level of respect from your clients because you’re showing an authentic level of interest – and clients like that!
  7. Your IC is like a tickle that never quite goes away.

I think I’ve read just about everything there is about what it takes to make great sales professionals – and I find much of it’s true. I want to add to that conversation, however, by making sure that we don’t forget about the intangibles and always personally strive to have a high degree of intuitive curiosity.

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Comments

  1. says

    Todd,
    I took a class of yours at Temple 2 years ago for continuing ed credits. I liked your IC article and am passing it along to Ed Ginn because he loves the sales training stuff! Wanted to share an article with you from about 20 years ago on sales. Would love to be able to find it. It was featured in a magazine as one of the best articles of the year. In a nutshell, it discussed how companies spend millions of dollars in the testing/hiring and training of salespeople because a good sales force impacts the bottom line. However, what they fail to realize is that most intelligent people can pass a sales test by simply coming up with the answer they believe the employer is looking for in a person, whether they possess those qualities or not. The article went on to say that all you really need look for in a person are the 2 E’s. Ego and Empathy. Our Ego gives us the ability to get back up again and again from rejection and our empathy allows us to pur ourselves in our clients shoes and see things from their perspective. I’m guessing you heard this before but wanted to share it anyway. If I find the article, I’ll pass it along to you.

    Take Care

  2. says

    Great article and great comment. I enjoyed reading both. I agree that empathy is what makes a sales person really good. Ability to understand the CUSTOMER’s needs is crucial. Anyway, this article reminded of the one we have once posted on our website: http://www.soldlab.com/improve-your-sales-performance
    It is somewhat related to what you have written, Todd. Hope you’ll enjoy it!

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