Collaboration without Consequences

Silos kill companies. Silos inhibit collaboration Silos prevent transparency. Do you see the theme that is looming here? I have written several times on the destructive nature of company silos. They ( unfortunately) exist in companies of all sizes and shapes and the dreaded silo has the same suffocating effect where they exist. They stifle

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The New Sales: Numbers AND Culture

Numbers don’t lie. Unfortunately, they don’t always tell the whole story. New market research on the printing industry reveals why your sales strategy should be focused on the “Big Fish,” but that’s only the starting point. The next step you take is just as important as the data itself. We are big fans of market

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The Three Words a Hygienist Should NEVER Say! (And EARN MORE Respect along the Way)

As a patient and consumer of dental services I have come to a conclusion about my experience at my dentists practice.   That epiphany, if you will is bit of a love letter to my hygienist and it’s a simple message with some complexity behind it.  YOU are the heart and soul of the dental practice

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Are You Easy?

Are you easy?  Are you easy to do business with?  I don’t mean your company.  I mean you. Individually and alone.  Are you someone that people find it easy to get something done and feel good about the business arrangement? It’s very easy and too convenient in todays over connected and hyper world we live

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Everyone’s in Sales – Building a Sales Culture

If you’re reading this, then you are in sales. Everyone is part of a sales culture, whether you are in the “C” suite, or a member of the legal or administrative department; whether you own your business or are the receptionist in a Fortune 500 company.  A sales culture means that everyone’s in sales.  Does

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The “Agenda Free” Call

Why do you need a reason to go and see someone?   You don’t.  It’s no secret that relationships are the currency of long term success in any endeavor.  I am not the first and certainly won’t be the last to say those words.  That currency like any monetary currency is subject to fluctuation and

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Are YOU Valuable to Your Clients? Are You Sure?

Knowledge IS power and profits. Do you know how valuable you are to your clients? Have you asked? Do they see you as an extension of their business or as just a vendor? An fear of asking will lead us to complacency and a false sense of security. We can only be truly successful and get

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Just Say “NO” to NO!

“It’s so much easier to say “no!” even though there is a “yes” yearning to get out” We do all kinds of things to sabotage our success.  Things like closing a sale, getting a job offer, convincing a patient to adopt a course of treatment – the list is endless. Everyday brings countless opportunities to sell something

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Is The “Thank You” Extinct?

Has the art of the “thank you” become extinct?  Has it become a casualty in our insanely over-connected, rushed and reactive world we live in?  I fear so, and I hope that we can save the “thank you” from extinction!  As a keynote speaker I am often asked to do a presentation “pro-bono” and when

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Three Words to Avoid!

There are three words that are absolutely deadly to sales, our careers and our very psyche. These three words when uttered send a very negative message  to everyone around us.  These words  – just nine letters and one apostrophe can have an incredibly detrimental effect on our ability to create new relationships, establish credibility and

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