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“Dear Dennis”…An Open Letter to the CEO of #Boeing

Dear Dennis, It must be a gas to run such an excellent company! I have always loved Boeing, am an ardent supporter and am even a (very small) stockholder.  So, Dennis, it’s time we had a talk. People have suffered two terrible and inconsolable tragedies. No question it has a drastic impact on everyone. I still remember …

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Succeed (or Fail) Before You Say a Single Word. Part Two.

Presence and Sales Culture People who know my work are probably thinking that the idea of Presence sounds a lot like the ideas of “Sales Culture” and “Everyone’s in Sales.” And you know what? These people are right. Maybe the key idea of “Sales Culture” is that every interaction we have with people is an …

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Succeed (or Fail) Before You Say a Single Word.

Everyone’s in sales, and it begins before you say a single word. It is a fundamental truth. It is an inescapable fact. The foundations of success in life – professional and personal success – are the relationships we build with people — relationships made of like and trust. Relationships honed with honesty, integrity, and responsibility. When …

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The Three Words a Hygienist Should NEVER Say! (And EARN MORE Respect along the Way)

As a patient and consumer of dental services I have come to a conclusion about my experience at my dentists practice.   That epiphany, if you will is bit of a love letter to my hygienist and it’s a simple message with some complexity behind it.  YOU are the heart and soul of the dental practice …

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