Post COVID-19 Revenue Recovery: It’s All About Culture. Part Two.

A Recovery Culture in Action: Recovery starts with a question that many people are asking now: “when can we start selling again”?  The real question is: “HOW do we sell now?“ Successful Behaviors and Mindsets: While we wait for the world to reopen, what can you do now to prepare? 1.    Everyone’s new title is “Essential”: People …

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Post COVID-19 Revenue Recovery: It’s All About Culture. Part One.

COVID-19 has thrown everyone for a loop. Businesses must scramble, reinvent, pivot, and do whatever is necessary to survive and ensure a path forward. Two Facts Are Clear: 1.    We cannot replace lost selling time. It is gone forever. 2.    We cannot wait to act. Plans for recovery must begin now. What you do now matters. The …

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The Three Words that will Devastate your Career, Relationships, and Sales.

Every conversation is a selling and coaching moment that constructs lasting images in others’ minds. Considering how critical first impressions can be, three words are deadly to your career and your very psyche. These three words, when uttered, send an extremely negative message to everyone around you. These words—just nine simple letters and one apostrophe—can have an …

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What IS a Win?

How do you define a “win? Is it the BIG final victory after a long battle to secure that order, a job or a new client? Alternatively, is it something that we can look at and say, “that’s a good next step or progress, and that’s a win.” The answer lies in both avenues of …

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“Dear Dennis”…An Open Letter to the CEO of #Boeing

Dear Dennis, It must be a gas to run such an excellent company! I have always loved Boeing, am an ardent supporter and am even a (very small) stockholder.  So, Dennis, it’s time we had a talk. People have suffered two terrible and inconsolable tragedies. No question it has a drastic impact on everyone. I still remember …

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Succeed or (Fail) Before You Say a Word. Part Three.

The third and final installment in my series on the intersection of sales culture and the power of presence. Presence and the Science of Behavioral Economics Sometimes people ask “Is Presence that powerful?” It’s a fair question. The answer is to think about how we feel when someone is not Present with us. We know …

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Succeed (or Fail) Before You Say a Single Word. Part Two.

Presence and Sales Culture People who know my work are probably thinking that the idea of Presence sounds a lot like the ideas of “Sales Culture” and “Everyone’s in Sales.” And you know what? These people are right. Maybe the key idea of “Sales Culture” is that every interaction we have with people is an …

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