Sales Culture Articles

Apologize. YoU Will Feel Better and Build Your Brand.

I made a dumb mistake this week. My client brought my goof to my attention, and I knew instantly I owed an apology. Rather than having an initial impulse to defend me, instead, I thought about the ramification of my action, the impact on them and prepared myself for the inevitable conversation! When the call …

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your people are the new competitive currency

The pandemic has exacerbated many things. Chief among them realize that we must work smarter to achieve greater levels of success. Every company is now faced with a stark realization: your people are now your competitive currency. Being faster, cheaper, quicker is only as good the people that make it happen.  It is not about …

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Post COVID-19 Revenue Recovery: It’s All About Culture. Part Two.

A Recovery Culture in Action: Recovery starts with a question that many people are asking now: “when can we start selling again”?  The real question is: “HOW do we sell now?“ Successful Behaviors and Mindsets: While we wait for the world to reopen, what can you do now to prepare? 1.    Everyone’s new title is “Essential”: People …

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Post COVID-19 Revenue Recovery: It’s All About Culture. Part One.

COVID-19 has thrown everyone for a loop. Businesses must scramble, reinvent, pivot, and do whatever is necessary to survive and ensure a path forward. Two Facts Are Clear: 1.    We cannot replace lost selling time. It is gone forever. 2.    We cannot wait to act. Plans for recovery must begin now. What you do now matters. The …

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The Three Words that will Devastate your Career, Relationships, and Sales.

Every conversation is a selling and coaching moment that constructs lasting images in others’ minds. Considering how critical first impressions can be, three words are deadly to your career and your very psyche. These three words, when uttered, send an extremely negative message to everyone around you. These words—just nine simple letters and one apostrophe—can have an …

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What IS a Win?

How do you define a “win? Is it the BIG final victory after a long battle to secure that order, a job or a new client? Alternatively, is it something that we can look at and say, “that’s a good next step or progress, and that’s a win.” The answer lies in both avenues of …

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