“No one wakes up and decides to be overhead” – words loaded with meaning and in need of context. So I love it when I can clarify the message – it’s significant for the future. I do NOT define people as only revenue-producing or not. Doing so only creates more silos and, in many cases, …
You don’t have a sales problem. You have a culture crisis.
I made a dumb mistake this week. My client brought my goof to my attention, and I knew instantly I owed an apology. Rather than having an initial impulse to defend me, instead, I thought about the ramification of my action, the impact on them and prepared myself for the inevitable conversation! When the call …
Apologize. YoU Will Feel Better and Build Your Brand. Read More »
Do you think you need a reason to visit someone? You don’t. More than ever, you should plan to see people you have not seen because of COVID. The only reason you need it is that it is the RIGHT thing to do. Every relationship you have is one step away from being a distant memory if you don’t …
STOP SAYING, “VIRTUAL SELLING IS HERE TO STAY.” IT NEVER LEFT.
The pandemic has exacerbated many things. Chief among them realize that we must work smarter to achieve greater levels of success. Every company is now faced with a stark realization: your people are now your competitive currency. Being faster, cheaper, quicker is only as good the people that make it happen. It is not about …
Have you been told to get a coach? Are you considering hiring a business coach as an investment in your career? Four qualities make you ready to receive coaching. Enter of your own free will. If you have been told to get coaching, make sure it’s not a punitive thing. I have seen people hire …
A Recovery Culture in Action: Recovery starts with a question that many people are asking now: “when can we start selling again”? The real question is: “HOW do we sell now?“ Successful Behaviors and Mindsets: While we wait for the world to reopen, what can you do now to prepare? 1. Everyone’s new title is “Essential”: People …
Post COVID-19 Revenue Recovery: It’s All About Culture. Part Two. Read More »
COVID-19 has thrown everyone for a loop. Businesses must scramble, reinvent, pivot, and do whatever is necessary to survive and ensure a path forward. Two Facts Are Clear: 1. We cannot replace lost selling time. It is gone forever. 2. We cannot wait to act. Plans for recovery must begin now. What you do now matters. The …
Post COVID-19 Revenue Recovery: It’s All About Culture. Part One. Read More »
Every conversation is a selling and coaching moment that constructs lasting images in others’ minds. Considering how critical first impressions can be, three words are deadly to your career and your very psyche. These three words, when uttered, send an extremely negative message to everyone around you. These words—just nine simple letters and one apostrophe—can have an …
The Three Words that will Devastate your Career, Relationships, and Sales. Read More »