Good Morning ToddCohen.com Sales Community,
Yesterday I was talking with some sales professionals who were concerned about their product being seen as a commodity. This is certainly not the first time I have heard this. It happens to all sales professionals at one time or another. I am often asked how I deal with that issue, and one of the first things that comes to mind is service. The service you provide as a trusted partner to a client is the difference and a large reason why people will buy from you. Now we all have heard the old adage “people buy you, not the product.” Guess what? It is TRUE. I believe in that and want to take this a step further. People buy from sales professionals who provide timely and accurate service.
Yes, I am saying that selling is a service industry! Is this heresy? Gasp, will the sales gods cast me down? Let ’em try! The things we do while we are conducting a sales campaign and after the close – being on time, delivering a good proposal, following up in a timely and respectful manner, listening and the list goes on…these are the elements of great sales professionals demonstrating great service to earn and keep the business over the long term. These are the service elements that show respect and interest in and for prospects and clients and keep you front and center when buying decisions are being made! It is great service that allows you to continually open doors with new products and services to fight the “commodity rut” and grow your business.
The sales community that is successful on the long term will not forget that sales and service are almost synonymous.
Now…go and service a client!
Good Selling and Servicing!